Billing Policy

Invoices

Invoices for Internet Connection, Inc.'s services are sent by email (postal mail is available on request) at the beginning of each billing cycle. The billing cycle is based on whether the account is signed up for monthly, quarterly, bi-annual, or annual billing. For example, if you pay monthly, your invoice will arrive by email at the beginning of each month. Payment is due within 15 business days of the invoice date (around the 21st of each month).

Delinquent Accounts

In the unlikely event that something should happen which delays the payment of your account past the 15 business day due date, please contact the Internet Connection, Inc. Billing Department directly. The email address is billing@internetconnection.net

Should your account fall past due, our Billing Dept. will try to contact you by email, and also by phone. If we are not able to contact you with-in 45 calendar days, we will temporarily suspend services to the account. We will also try to contact you once again, the day before this is to occur. Once we are in contact with you, the account services will be restored, at no charge.

Refund Policy

Internet Connection, Inc. stands behind it's services! All services feature an unconditional 120 Day Money-Back Guarantee. If you are unsatisfied with our services within 120 days of signing up, we will completely refund your money - "No Questions Asked".

Should you wish to retire your account within the 120 days - please feel free to contact us by phone, email, fax, or letter.