Our Policies
Billing Policy
Invoices
Invoices for Internet Connection's services are sent by email (postal mail is available on request) at the beginning of each billing cycle. The billing cycle is based on whether the account is signed up for monthly, quarterly, bi-annual, or annual billing. For example, if you pay monthly, your invoice will arrive by email at the beginning of each month. Payment is due within 15 business days of the invoice date (around the 21st of each month).
Delinquent Accounts
In the unlikely event that something should happen which delays the payment of your account past the 15 business day due date, please contact the Internet Connection Billing Department directly. The email address is billing@internetconnection.net.
Should your account fall past due, our Billing Dept. will try to contact you by email, and also by phone. If we are not able to contact you with-in 45 calendar days, we will temporarily suspend services to the account. We will also try to contact you once again, the day before this is to occur. Once we are in contact with you, the account services will be restored, at no charge.
After 75 days of account suspension, the account will be permanently suspended and deleted from the network.
Refund Policy
Internet Connection stands behind it's services! All services feature an unconditional 120 day money-back guarantee. If you are unsatisfied with our services within 120 days of signing up, we will completely refund your money - "No Questions Asked".
Customers wishing to cancel their accounts may notify Internet Connection by phone, email, letter or fax - within 120 days of setting up their accounts.
