A Letter from our Company President
While looking for a Web Hosting provider, price and features are of the first things we compare when trying to make our decision. However, in today's market, it is becoming increasingly necessary to not only look at the company's prices and features, but also to carefully evaluate the companies service, support, and ability to go above and beyond what is expected.
If only shopping for a hosting provider was this easy. The importance of looking beyond the surface of your hosting provider is realized when you consider you are not just buying a product but you are really choosing a business partner who will play a key role in your efforts to succeed on the Internet. The company you choose can easily enhance or diminish your ability to succeed. We recognize the importance of this responsibility to our customers, and we take that responsibility very seriously.
A hosting provider's quality of service is one of the largest factors contributing to your success. We subscribe to the philosophy that a high-quality product will always sell, ensuring prosperity for the business providing it. The word quality is not a buzzword we just throw around at will --- we have been living it since day one. The quality of our services is what has provided us growth through these recently lean years in our industry. We live it, we practice it, we provide it... and we are rewarded by having a thriving and dynamic relationship with our clients.
This relationship has grown and been sustained by our client feedback. The feedback we receive tells us clients prioritize the quality of several aspects of web hosting service. They demand top-quality Technical Support as being the most important aspect of this service, with Reliability, Speed, and Security following in suite.
We provide the highest level of technical support available. I know of no other hosting provider that can deliver the level of Technical Support we provide. When you call our Support Line during business hours, you can talk directly with a qualified technician.
Our phone and email support policy is as follows: When a client places a call to our Support Desk, the very person who picks up the phone and answers the call will have the experience and the knowledge to provide the answer or solution 95 percent of the time. If the Technician cannot, he will put the client on hold and will consult the person who can help resolve the issue in a timely manner. All phone calls are resolved 100 percent of the time in that first phone call.
Other hosting providers provide phone support, but they handle it very differently. When you place a call to them, a person will ask you questions and document your issue. Instead of being able to fix your problem themselves, they will have to send the support request up to a "higher level" and you will then have to wait for your support request to be resolved by email.
Our Support Department is unique in other ways, too. We will not only support you with your regular technical support issues, but we can also provide consultation for your design, programming, security, and internal office needs, as well. Our Design, Programming, Server, and Network Staff are available to assist you. If you or your client has requested a particular feature or service for a website, and you want to go over your options, call us and we will give you our best advice on how to fill that request.
If you need an application that we do not currently provide in the netConsole, chances are we already have it, know where to get it, or can build it for you. If we build your application and we recognize it as something to offer across the board to all of our clients, we will build the application for you free of charge. The application would be made available in the netConsole for all our clients to have the chance to see and use for free.
Internet Connection is always hard at work to provide our clients with more. Everything we develop is immediately added to your hosting package with no additional fees and no strings attached.
Our software is always current and security is a top priority. We use only the highest quality internet-optimized hardware from the world's leading companies. Our network offers the speed and reliability that other ISPs only dream of.
I promise that Internet Connection will cut no corners when it comes to providing support, service, and going above and beyond customer expectation. Should you ever feel the need to contact me, please just ask. I am always available to talk with you or to answer your emails.
Internet Connection - Empowering you every step of the way.
Sincerely,
Brent Stock
President
Internet Connection Inc.
bstock@internetconnection.net
410-820-5678
