Frequently Asked Questions
1. How much mailbox space do I get with my Enterprise Email Hosting account?
All Internet Connection™ Corporate Email Hosting accounts come with up to 15GB of shared disk space for you and your users.
2. Am I limited on how much email I can send throughout a specific period of time?
No. Unlike most email providers, we do not limit the amount of email our users can send and recieve. You will have no quota on your mailbox. We do however practice strict policies regarding unsolicited email. In the event that one of our clients is found to have been sending unsolicited bulk email, we will terminate the account immediatley.
3. What does Internet Connection™ do to prevent spam and email bourne viruses?
Internet Connection™ protects its mailservers and web hosting servers with a culmination of the latest versions of Clam Antivirus (the number one antivirus scanner for UNIX based servers) and Spam Assassin. Also available is our highly effective greylisting system.
4. How many addresses come with my Enterprise Email Hosting account?
Enterprise Email Hosting accounts start at 15 users and can go up to 100 users. It is the perfect email hosting solution for a small business to a large corporation
5. Do you perform daily backups on your mailservers in the event that I accidentally misplace important documents?
Yes. Every Internet Connection™ mailserver is backed up on a daily basis. You never have to worry about your important documents again.
6. If needed, can your technicians help me set up my email client to connect to your mailservers?
Yes. You can feel free to call us whever you want and a member of our friendly support staff will help you get set up. Also instructions on setting up your email client for POP3 & IMAP can be found here. Does your corporation have a wealth of email users? Our Transparent Desktop features will ensure you that you will never have to re-configure multitudes of workstations ever again!
7. How can I tell whether I need POP3 or IMAP?
POP3, (Post Office Protocol) is more suited for the individual who only uses one computer to check their messages. POP3 will download email from the server and save it to your local computer. If you check your messsages from more than one computer while using POP3, your email will most likely be scattered across more than one computer.
IMAP, (Internet Messaging Access Protocol) is more suited for the individual who uses multiple computers to access thier messages, such as a workstation in the office, and a handheld device when out of the office. IMAP will leave messages on the server so that they can be viewed by any computer you choose. *The IMAP protocol will leave messages on the mailserver thus increasing disk space usage.
8. Will I be able to create my own email addresses, or will Internet Connection™ have to do that?
Whichever you prefer!. With every Internet Connection™ Enterprise Email Hosting account comes it's own administrative control panel - NetConsole. Within NetConsole you can easily create, modify, and remove email accounts, as well as set up mailing lists, aliases, and forwards. Or we can do it for you!
Learn more about NetConsole.
9. Can my users make changes to their email accounts without having to have administrative permissions?
Yes! Available inside of NetConsole is the EmailAdmin, your user-level control panel. With EmailAdmin you can allow your email users to make changes to their accounts without having full administrative access.
Learn more about EmailAdmin
10. If I have additional questions, whom may I contact?
Our highly trained customer service representatives are available to you 24 hours a day 7 days a week by calling 888-295-5678 or 410-820-5678.
Our solutions are compatible with all popular technologies.
