Features
24/7 Live Customer Support
Knowledgable
Whether you have a simple question about one of the features of your web hosting account, or require more advanced help, our support technicians are always available to assist you.
If you call us, we guarantee that you will talk to a Support Tech that truly knows how to help you. Ninety five percent (95%) of all incoming calls are resolved by the Technician who answered the phone. If they are not able to provide resolution, then they will get you to the right person on our staff who can.
Friendly
We realize that not everyone has been working with the web for the amount of time we have. Our support technicians have been trained to not only give you the answers you need, but to also give them to you in language you can appreciate.
Beyond resolving day-to-day technical issues, our Technical Support Staff also provides consultation service as part of normal technical support. Have a certain outlined task you wish to accomplish and want a safe and secure way of doing it? We are always available to offer advice on how to best apply Internet technologies to meet your organization's needs. "We are here to work with you".
Accessible
Our Support is completely In-house. We are available by phone, email, and AIM.
Wouldn't you like to know you have complete access to a pool of knowledge and experience that adds new meaning to the term "technical support".
